Privacy Policy

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At Citta Candle Company, we are committed to protecting your privacy and ensuring that

your personal information is handled in a safe and responsible manner. This privacy policy

outlines how we collect, use, and protect your personal information when you visit our

website, make a purchase, or engage with our services.

Information We Collect

When you visit our website or make a purchase, we may collect the following types of

information:

1.  Personal Information: This includes your name, email address, phone number, and shipping address, which are necessary for processing your orders and delivering products.
2. Payment Information: Payment details, such as credit card information, are collected securely through our payment processing partners. We do not store your payment information on our servers.
3. Technical Information: We may collect information about your device and browser when you access our website, such as IP address, browser type, and operating system.
4. Cookies: Our website uses cookies to enhance your browsing experience and track visitor interactions. Cookies help us improve the functionality of our site and personalize your shopping experience.

How We Use Your Information

The information we collect is used for the following purposes:

1. To process and fulfill your orders, including shipping and order confirmation.
2. To communicate with you regarding your orders or any inquiries you have.
3. To provide a personalized shopping experience by remembering your preferences.
4. To improve our website, products, and services based on your feedback and usage
5. patterns.
6. To comply with legal obligations and prevent fraud.

How We Protect Your Information

We take your privacy seriously and implement appropriate security measures to safeguard your personal information. We use industry-standard encryption and secure servers to protect your data during transmission and storage.

Liability for Data Breaches:

While we take all necessary precautions to protect your data, Citta Candle Company operates on a platform provided by GoDaddy. In the unlikely event of a data breach that occurs due to vulnerabilities in the platform or through third-party service providers (such as GoDaddy’s hosting services or payment processors), Citta Candle Company and its owners will not be held responsible for any unauthorized access, disclosure, or loss of personal information resulting from such a breach if it occurs outside our control or due to no fault of our own. 

We rely on GoDaddy and other third-party services to maintain security measures in line with industry standards. We encourage users to familiarize themselves with GoDaddy's privacy and security policies for additional information on how their data is managed.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may

share your information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering products. These service providers, including GoDaddy, adhere to strict privacy standards and are only authorized to

use your information for the purposes specified by us.

Your Rights

You have the right to:

1. Access and update the personal information we have about you.
2. Request the deletion of your personal information, subject to legal and contractual
3. obligations.
4. Opt out of marketing communications by following the unsubscribe instructions in our
5. emails.

Third-Party Links

Our website may contain links to third-party websites, including payment processors and

shipping providers. We are not responsible for the privacy practices of these third-party

websites. 

We encourage you to read their privacy policies before sharing your information

with them.

Data Breach Notification

In the event of a data breach, we will notify affected individuals in compliance with

applicable legal requirements. This may include emails or other forms of communication to

inform you of the breach, its potential impact, and the steps taken to resolve it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or

legal requirements. Any updates will be posted on our website with the effective date of the

changes. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns regarding this privacy policy, please contact us at: sales@cittacandle.ca