Application terms of use

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These Terms of Service (“TOS”) govern your access to and use of our e-commerce website, which is accessible on both desktop and mobileplatforms. 

Our website is hosted by GoDaddy, and by accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree to these terms, please do not use our services.

User Accounts

1. Account Creation: To make a purchase, you may be required to create an account. You are responsible for maintaining the confidentiality of your account details, including your password. All activities conducted under your account are your responsibility.
2. Account Information: You must provide accurate and current information when creating an account and must update any changes to ensure your information remains accurate.
3. Account Termination: We reserve the right to suspend or terminate your account at any time if you violate these TOS or engage in fraudulent activities.

Orders and Payment

1. Order Acceptance: All orders placed on our website are subject to our acceptance. We may, at our discretion, limit or cancel orders for any reason, such as availability or pricing errors.
2. Pricing: Prices for our products are displayed on the website. We strive for accuracy, but errors may occur. In the event of a pricing error, we reserve the right to cancel the order and refund any payment made.
3. Payment: Payments are processed through secure third-party payment gateways hosted by GoDaddy. By placing an order, you authorize us to charge your payment method for the total purchase price, including any applicable taxes and shipping fees.

Shipping and Delivery

1. Shipping Policy: We ship products to various locations. Estimated delivery times are provided at checkout, but we do not guarantee delivery times. Delays may occur due to factors outside our control.
2. Ownership of Goods: Once we deliver the products to the shipping carrier, ownership and risk pass to you. If the package is lost or damaged during shipping, please contact the carrier for assistance.

Returns and Refunds

1. Return Policy: If you are not satisfied with your purchase, please refer to our return policy available on the website for instructions on how to return items.
2. Refunds: Refunds will be processed in accordance with our return policy. The refund will be issued to the original payment method within a specified time frame after the returned item is received and inspected.

Intellectual Property

1. Content Ownership: All content on the website, including images, designs, and text, is owned by Citta Candle Company and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our permission.
2. Trademarks: The Citta Candle Company name, logo, and associated brand elements are our trademarks and may not be used without our written consent.

Website Use

1. License: We grant you a limited, non-exclusive, and revocable license to use our website
2. for personal shopping purposes. You may not use the website for any illegal activities or to
3. infringe on the rights of others.
4. Prohibited Activities: You agree not to engage in any activity that could disrupt or interfere
5. with the website, including but not limited to, introducing malware or unauthorized access
6. to user accounts.

Mobile Access

1. Mobile Compatibility: Our website is accessible via mobile devices. You are responsible for
2. ensuring that your device is compatible with our services and that you have a secure connection.
3. Mobile Data Usage: When accessing the website via mobile, standard data charges from
4. your carrier may apply.

GoDaddy Hosting Platform

1. Third-Party Hosting: Our website is hosted by GoDaddy, which provides us with the platform to operate our e-commerce store. By using our website, you acknowledge that certain aspects of our services, including security, are dependent on GoDaddy’s infrastructure.
2. Liability for Platform Issues: In the unlikely event that any disruption, data breach, or other technical issues occur due to GoDaddy’s platform, 

Citta Candle Company and its owners will not be held responsible for any unauthorized access, disclosure, or loss of personal information resulting from platform vulnerabilities. We encourage users to review GoDaddy’s Terms of Service and Privacy Policy.

Limitation of Liability

1. No Warranties: We provide our website and services "as is" without any warranties of any
2. kind. We do not guarantee that the website will be uninterrupted or error-free.
3. Limitation of Liability: To the fullest extent permitted by law, Citta Candle Company will not be liable for any indirect, incidental, or consequential damages arising out of your use of the website or the products sold through it.

Changes to Terms

We reserve the right to update these Terms of Service at any time. Any changes will be

posted on this page, and the effective date will be updated accordingly. Continued use of the

website after changes are posted constitutes your acceptance of the revised terms.

Governing Law

These Terms of Service are governed by the laws of [Your Jurisdiction], without regard to its

conflict of laws principles.

Dispute Resolution

Any disputes arising out of or related to these TOS will be resolved through arbitration or

small claims court in [Your Jurisdiction], unless otherwise prohibited by law.

Contact Us

If you have any questions about these Terms of Service, please contact us at: sales@cittacancle.ca

"Citta Candles®" and the Citta Candles logo are registered trademarks of  Citta Candle Company Ltd. under 2162696.  Any unauthorized use, reproduction, or imitation is strictly prohibited and may result in legal action.